Ekohandyman

• Cancellations must be made at least 2 hours before the scheduled appointment to avoid charges.
• Cancellations made within 2 hours of the appointment may incur a ₦2,000 cancellation fee.
• No-shows or last-minute cancellations (less than 30 minutes) will be charged 50% of the service fee.
• If your assigned professional is late or unable to attend, you’ll receive a full refund or free rescheduling.

Ekofood

• Food orders can only be canceled within 5 minutes of placing the order, provided preparation has not started.
• If the vendor has already started preparing your meal, cancellation is not permitted.
• In cases of wrong or missing items, please contact support within 30 minutes of delivery for resolution or refund.
• If an order is delayed beyond 60 minutes without notice, a full refund or free replacement may apply.

Ekohousehelps

• You may cancel a househelp booking up to 24 hours before the scheduled date at no charge.
• Cancellations made within 24 hours may result in a 20% fee to compensate for lost work time.
• Long-term contracts must be canceled with at least 7 days’ notice or may incur prorated deductions.
• In cases of dissatisfaction, a free replacement can be arranged within 48 hours.

Ekostaffed (Drivers, Chefs, Nannies)

For trial hires or short-term bookings:

• Cancel at least 48 hours before the scheduled start to avoid charges.
• Less than 48-hour notice incurs a 25% of the booking value.

For long-term hires:

• A 7-day notice is required for cancellation.
• For contracts under 1 month, a minimum one-week pay may apply if notice is not given.