Frequently Asked Questions
What is EkóDirect?
EkóDirect is an all-in-one digital platform that connects users to essential everyday services including domestic staffing, skilled artisans, food delivery, and export solutions making urban living easier, more efficient, and more connected.
How do I use EkóDirect?
You can access services through our website or mobile app. Simply select a category, place a request, and we’ll handle the rest with trusted professionals and timely delivery.
Is EkóDirect available across Nigeria?
We currently operate primarily in Lagos, with plans to expand to other major cities soon.
What kind of staff can I hire through EkóStaff?
You can hire trained and verified nannies, chefs, drivers, housekeepers, caregivers, and more on a full-time or part-time basis.
Are your staff background-checked?
Yes. All staff goes through a rigorous screening process including identity verification, references, and background checks before joining our platform.
What services does EkóHandyman offer?
We provide reliable electricians, plumbers, AC technicians, painters, and other home repair professionals — on demand.
How fast can I get a handyman?
Typically within 1–3 hours, depending on your location and availability.
What kind of food can I order?
From freshly made Nigerian dishes to healthy options, snacks, and drinks. EkóFood partners with trusted vendors and kitchens to deliver meals straight to your door.
Do you deliver late at night?
Delivery hours are 8 AM – 8 PM daily. We plan to extend hours in select locations soon.
What can I export through EkóDirect?
We facilitate the export of locally sourced goods like dried fish, cocoa, ginger, hibiscus, cashew palm oil, and Shea butter. Our team handles compliance, documentation, and
logistics.
Can small businesses use EkóExport?
Absolutely! We support both individuals and businesses looking to reach international
markets.
What methods of payment are supported?
We accept debit/credit cards, bank transfers, and mobile payments (including USSD and POS). In some areas, cash-on-delivery may also be available for food services.
How do I get a receipt for my purchase?
Receipts are automatically sent to your email after each successful transaction. You can also download them from your dashboard on the EkóDirect app or website.
Can I cancel at any time?
Yes, you can cancel an order or service request before it is fulfilled. Please review our cancellation policy on each service page, as fees may apply depending on timing and type of service.
Which license do I need?
You don’t need a license to use EkóDirect’s services. However, if you are a vendor or exporter, you may require business registration (CAC), export certificates (like NEPC registration), or food handling certifications, depending on your service. Our Onboarding team will guide you.
How do I get access to vendors faster?
To connect with vendors quickly:
- Create a verified account.
- Enable location services.
- Use the “Priority Request” option during booking for urgent needs (available in select areas).
- You can also save your favourite vendors for instant future bookings.